Hackney Council - Online Housing Repairs
Optimising an existing service & building a culture of user-centred design
Deliverables:
Stakeholder workshops
Contextual interviews users, partners, internal stakeholders
Ethnographic studies, both users & operatives
End-to-end service & user journey mapping
Prototype development (Marvel)
Usability testing - Responsive site
Further project details are available on request, in-person.
Please contact me via email: jtradex@gmail.com